Assistance Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Solution Guarantee

  • Our crew of professionals will try their best to respond to your assistance enquiries within up to 1 hour. If, however, the situation you have come across needs aid from the Administrators’ =Team,= we’ll forward the ticket to the technician on shift and will write a note to inform you.

  • Top quality support service
  • Expert Client Assist Service

  • We will be working for you 7 days a week to offer information and client support as well as to help you with any difficulty that you may run into as you are administering your virtual server. We’re able to aid you with all pre–installed software packages, including your Operating System, server administration panel (with regards to the VPS type) and the Web Control Panel made 100% by our company.

  • Intuitive help center
  • An Educational Help Section

  • Each part of the Web Control Panel that is provided free of cost with your VPS includes an included collection of articles. You can find a number of descriptive how–to tutorials and a range of step–by–step video courses that illustrate all the important website maintenance tasks. You can easy–access them by pressing the Help or Video buttons in the upper right corner of each Control Panel section.