Support Channels

  • 1 hour ticket response time
  • An Intuitive Help Center

  • The Help Center section built into Pulse Digital’s Web Control Panel features a collection of help articles and frequently asked questions. Aimed toward fixing any common issue that you may face, they are written by our support team of competent technicians.

  • Top quality support service
  • Video Tutorials

  • We have prepared a selection of educational video tutorials that visually illustrate how you can handle a typical problem connected with your hosting plans account. You can find the tutorial video clips in the Help section.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Time Guarantee

  • Our semi–dedicated servers are backed up by a 24/7/365 customer service and include a 60–minute ticket response time guarantee. Our accomplished customer service technicians will be available around the clock and will rectify any problem that you might possibly have within maximum 60 minutes after the support ticket submission. Normally, an answer will be provided to you in less than 20 minutes.