Technical Support Channels
A One–Hour Support Ticket Response Guarantee
All your support requests will be attended to in maximum sixty minutes after the trouble ticket or email has been submitted. If your issue requires further assistance from an admin, we’ll direct the trouble ticket or the email to the person on duty, right away and will leave a note to notify you that more time will be required for finding the optimal solution. If you take advantage of the Optional Admin Services package, all of the server administration services included there will be carried out whenever you specify.
A Top–Notch Customer Support Service
We will be at your disposal 24/7/365 to respond to any inquiries that you may have regarding our Web Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also require assistance handling server administration tasks, you can take a look at our Optional Admin Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures
An Easy–to–Navigate Help Area
Each dedicated web hosting plan includes our free Web Control Panel, which sports an in–depth knowledge base and a collection of educational video tutorials. Whenever you need assistance working with the Web Control Panel, just click on the Videos or Help buttons in the top right corner.