Despite the fact that this is not the keyfactor to help you distinguish a dependable hosting supplier from a bad one and a reseller from a real provider, having the option to call and talk to a live person is a sign that you are not working with a one-person service provider and that you'll be able to reach somebody any time you need support. The phone support for hosting services may range from common to experienced, thus the issues which can be resolved with a call differ based on the particular service provider. In the general case, these issues are simpler and include billing or first level technical issues since more difficult tasks usually need a support ticket where both you and the system administrators can track the proceedings with a specific issue. Nonetheless, being able to phone call your supplier can save you lots of time and efforts for the numerous small things that will eventually show up at the time you manage your website hosting account.
Phone Support in Hosting
All of our hosting packages include telephone support fourteen hrs a day even on official holidays, which means that if you do not have an account yet, you can call us and find out more about our solutions or if we'll meet the system requirements for your websites. For your convenience, we have local telephone lines in the U.S.A., the United Kingdom and Australia, so that you will be able to call the number that is nearer to you. In case you are a current customer, we can help you in a timely manner with any general and billing matters and with multiple technical matters so as to save you time and efforts - we are aware of the fact that in some cases it is more convenient to consult with a live person so as to get things done right away. Of course, some issues simply cannot be managed on the phone, so in such a case you are able to employ our ticketing system.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there will always be somebody to help you if you have any questions about the semi-dedicated server plans that we offer. Whether you wish to know more about our packages, you have some billing issue or some general issue, you can give us a call. Though some more complex problems may require a support ticket to give time to our technical support crew to investigate, we are able to help you with various tech questions over the phone as well, saving you time and efforts. Since we have data centers on as many as 3 different continents - in the USA, Great Britain and Australia, we have local telephone lines in all of these countries as well. In case you're in another country, we have an international number where you can reach us.