If you’ve ever got any inquiries relating to the web hosting service in general or if you experience a problem with your websites, you’ll have to contact the web hosting company’s tech support team. It may not make any difference how fast they will respond if you have a general enquiry, but an issue like an aborted web application update, for example, may lead to your website becoming damaged or invisible on the World Wide Web. And the longer you wait for the support team to help you out, the longer the website will be out of order. If you offer goods or services online, any outage will influence your website harmfully and you may lose current or prospective clients. Many web hosting providers, especially resellers, reply to trouble tickets and e-mails within twenty four hours, but in the e-world this is much too long, since customers will hardly ever go back to a website that is not functioning correctly over a long stretch of time.
One-Hour Response Guarantee in Hosting
In case you are using one of our hosting plans
and you’ve got an inquiry or confront some complication, you can get in touch with us 24-7 by posting a helpdesk ticket or by sending an e-mail and we guarantee that you will obtain an answer in no more than 1 hour. In case the issue can be resolved, we will do it before we respond, whereas if there is something that you have to do on your end, we’ll provide you with all the needed details – what workable solutions to try, what settings to check, and so on. Usually, you’ll obtain a reply within no more than half an hour, which implies that waiting for hours or even for more than 1 day to get support is something impossible. Our one-hour reply time guarantee applies to any enquiry that you might have – technical, general or billing.
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you open a tech support ticket via your web hosting Control Panel or send an email connected to your semi-dedicated server
, you’ll have a reply within no more than 1 hour. You can contact us whenever you like with regard to general, technical or billing issues and considering that we are on duty 24 hours a day, 7 days a week, 365 days a year, you will invariably receive assistance in a well-timed fashion. Depending on the particular issue or question, we’ll provide you with more info, rectify the complication if it has been caused by something that’s within our reach or tell you how to proceed if you need to alter some setting for an application that we don’t have access to. You can forget about waiting around for a whole day for each answer. As it is, in most cases we reply to tickets and emails within 20 to 25 minutes max.