When your web hosting supplier offers live chat support, you'll be able to speak to an agent live and find out useful information or get an issue resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you'll need just a computer with Internet connection, which means that you won't pay any fees in the event that you're in a different country or state. Furthermore, it'll be easier to copy and paste details for instance domain names, usernames or error messages i.e. details which are sometimes difficult to give to the other party over the phone. The real-time chat is also a much quicker approach to contact the hosting company's support crew as compared to using a ticketing system. Last, but not least, if some issue needs a little more time to be taken care of, you'll be able to do something else entirely while you wait for support on the live chat, therefore you will not waste time - something that's not possible if you're on the telephone.
Live Chat Support in Hosting
In addition to the telephone and ticket support, we offer live chat support too. You can contact us every single day, including holidays and weekends, and we can give you more info about the hosting plans that we offer if you are not a customer yet, or about common and billing questions in case you already have an account. Though for solely tech matters you'll have to open a trouble ticket to the technical support, because such issues require additional time to be resolved, you can still get in touch with us through our live chat for some technical information. For instance, we can help you set up an email address in your e-mail client or troubleshoot a number of problems, saving you considerable time. Even if our phone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
We provide you with live chat support as standard with our services, therefore if you have any questions regarding our Linux semi-dedicated hosting plans, you'll be able to contact our customer care team whenever you need regardless if you've already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and general questions and troubles, yet we will help you with various technical questions too. We will help you choose the ideal package for your sites if you don't have an account yet, we can respond to any kind of billing questions or issues you could have or we can assist you with installing your new e-mail address on your personal computer or smartphone - all of this will be done timely as our live chat service is online all day long, every single day. Whenever you require help, you are able to talk to an agent and save a long time.