When your web hosting supplier offers live chat support, you'll be able to speak to an agent live and find out useful information or get an issue resolved in a very timely manner. The main advantage of using chat as an alternative to calling to talk with a live person is that you'll need just a computer with Internet connection, which means that you won't pay any fees in the event that you're in a different country or state. Furthermore, it'll be easier to copy and paste details for instance domain names, usernames or error messages i.e. details which are sometimes difficult to give to the other party over the phone. The real-time chat is also a much quicker approach to contact the hosting company's support crew as compared to using a ticketing system. Last, but not least, if some issue needs a little more time to be taken care of, you'll be able to do something else entirely while you wait for support on the live chat, therefore you will not waste time - something that's not possible if you're on the telephone.