If you have purchased a web hosting plan and you’ve got some queries in regard to a concrete function/feature, or if you’ve confronted some difficulty and you need help, you should be able to get in touch with the respective help desk team. All hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them aside from it or not, due to the fact that the most effective way to solve a problem most often is to post a ticket. This method of correspondence renders the responses sent by both parties easy to track and allows the help desk support team members to escalate the case in the event that, for instance, an administrator needs to interfere. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, so you will have to have no less than 2 separate accounts to contact the tech support staff and to actually manage the hosting space. Non-stop switching from one account to the other might often be a nuisance, not to mention the fact that it requires a lot of time for the majority of web hosting providers to respond to the tickets themselves.
Integrated Ticketing System in Hosting
The ticketing system that we use for our hosting plans
is not separate from the hosting account. It is an integral part of our fully featured Hepsia Control Panel and you’ll be able to visit it at any specific time with only a couple of mouse clicks, without the need to leave your account. The ticketing system offers a quick-search box, so you can track down the status of any trouble ticket that you’ve sent in the past, in case you need it. Moreover, you can read knowledge base articles that are relevant to different problem categories, which you can pick, so you can discover how to tackle a particular problem before you actually open a ticket. The response time is no more than 1 hour, which suggests that you can obtain timely assistance whenever you need it and if our technical support staff suggests that you should do something in your hosting account, you can do it on the spur of the moment without needing to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
If you’ve got a semi-dedicated server
account with us and you want to get in touch with our customer support team, you’ll be able to post a trouble ticket straight from your Hepsia Control Panel instead of using an entirely different client support platform as you will need to do with the majority of web hosting companies on the marketplace. Our integrated ticketing system will enable you to post a new ticket without difficulties and to search through older tickets using a smart search box. Furthermore, you’ll be able to browse the applicable knowledgebase articles that our system will present to you on the basis of the problem category that you select for your new ticket. You can carry out all of the aforementioned activities without logging out of your Hepsia Control Panel at any moment, which implies that if you stumble upon any complication or have a query, you can touch base with our technicians and solve the particular issue in less than sixty minutes via a single support platform.