Being able to contact your hosting supplier whenever you have any questions or encounter any problems is quite important and how fast they'll reply and react can be crucial, in particular when your website is business-oriented, as longer downtime often means losing prospective customers. The support solutions are usually an easy way to recognize genuine providers from resellers. The latter in most cases answer only to e-mails or support tickets and you will have to wait for a day or maybe more to get a response. When your issue calls for a few responses, you could end up losing several days in order to get a basic problem solved. With an authentic and reliable website hosting provider, you will be able to contact the support anytime and receive an instant reply whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Hosting
We acknowledge the importance of receiving assistance without delay, that's why our hosting services come with 24/7 support as well as several ways of contact. In case you don't have an account yet, you can give us a call or take advantage of our live chat and chat with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up obtaining a service which you cannot use. In case you already have your account with us, you can also open a support ticket from the Hepsia hosting Control Panel in case the issue is entirely technical or it needs further analysis. In contrast to the vast majority of suppliers that you can find today, we respond to all the tickets within one hour, so you won't have to wait for an entire day. Our support services can be accessed twenty-four-seven, even during official holidays.
24/7 Customer Support in Semi-dedicated Servers
All the Linux semi-dedicated hosting plans that we provide come with 24/7 customer and tech support, which means that no matter what problem you have, you are able to get in touch with us and we will give you a hand in a timely manner. The guaranteed answer time for any email message or ticket that you open from your Hepsia web hosting Control Panel is only one hour; the actual response time rarely is more than 20 minutes. Furthermore, we have telephone support with a couple of local numbers around the globe as well as a live chat, which means that you will be able to get in touch with us and receive more details about our services even if you do not have an account yet. We're able to help you with any kind of question or a difficulty you may have - payment methods, plan specifications, e-mail setup, hosting account settings, etcetera. If you employ our services, you won't ever encounter a scenario where you should wait for a couple of days to get an issue solved like you may need to do with a number of other suppliers.
24/7 Customer Support in VPS Servers
Each and every VPS server plan that we offer includes 24/7 customer and tech support, so if you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to contact us anytime, even weekends and holidays. For your benefit, we offer different means of communication - telephone support with a couple of local numbers around the globe, live chat, email messages and a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech issues because it will be easier to keep track of what's going on. The maximum guaranteed reply time for all email messages and tickets is 60 minutes, however it hardly ever takes that long to receive support. When you acquire the Managed Services upgrade that we offer, our admins will also support you with any kind of third-party software issues.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer include 24/7 support through several means of communication and with a 1-hour maximum response time guarantee. If you want to find out more about the packages or you have any kind of billing or general questions, you can phone one of the local numbers we have worldwide or you may use our live chat service and talk to a live agent. For solely tech matters which need assistance from a technical support person or an administrator, you will be able to open a support ticket from your billing Control Panel or you could send an e-mail, as all of these channels are more appropriate to monitor a specific problem. The answer time for them rarely is more than 30 minutes, which means that you can forget about waiting for an entire day so as to receive support. Our support service is available for all of the server-related issues, which includes the pre-installed software. When you'd like to receive assistance for third-party apps, you may consider ordering the Managed Services upgrade that we offer with all the plans.