A lot of people who start using their first web hosting account, or change companies, normally have enquiries with respect to how particular things are executed or face complications when setting up various things, including e-mails, site settings, etc. Because of this, some hosting companies have prepared documentation with common questions and problems in order to help their clients get information swiftly and seamlessly. Consequently, the client support team can spend more time on real issues that particular clients may be experiencing, because the solution for the smaller things will already be available online and customers can tackle them without having to contact the technical support team. Having comprehensive documentation is pretty important, particularly for new customers with no previous experience, since the web hosting service involves multiple features and lots of individuals can get perplexed about what action to take. A good knowledge base can both help you complete the procedures that you need and learn how the hosting service works as a whole.
Extensive Online Documentation in Hosting
If you’ve ordered your very first hosting plan from our company or have moved your website over to us, you’ll get familiar with our platform and our in-house built Hepsia hosting Control Panel in a jiffy as we have compiled an extensive online knowledge base where you can find all the info that you may ever need – both general info with regard to the hosting service as a whole and more concrete info about the separate functions that you can make use of and the difficulties that you could bump into. The articles themselves are available in 2 places. The whole article list is accessible via the Control Panel’s Help section. You can find articles that are dedicated to the different features in each section of the Control Panel too. You can find out how to do de facto everything, from creating an .htaccess config file to managing a mailing list, and all the articles feature exhaustive guidelines, so you won’t ever become lost because of an ambiguous text. Certainly, if you encounter a more specific problem and you cannot find an adequate solution in our knowledge base, you can get in touch with our client service team 24/7.
Extensive Online Documentation in Semi-dedicated Servers
Our company’s semi-dedicated servers offer an extensive online article repository where you can find any information that you may require about our web hosting services or about the Hepsia Control Panel that we’re using. We’ve created it based on the feedback that we’ve received from our customers over the years and, hence, our articles tackle specific issues that you might face and offer the most efficient means of rectifying them, for instance getting an HTTP 500 error message or not being able to send emails from your personal computer even though you have the right SMTP server settings. The articles are available in each Control Panel section and you can check them at any given time. They can help you broaden your knowledge not only about our services, but also about the web hosting sphere in general, as they offer exhaustive instructions and general information such as what file permissions or cron jobs are.